Error after update to 2.7 desktop app

Bug reports.
FrankyMI
Posts: 2
Joined: Fri Jun 23, 2023 10:11 am

Error after update to 2.7 desktop app

Post by FrankyMI »

After update error message:
Retrieving the COM class factory for component with CLSID (988CDFB8-09F0-43D4-BB86-B1613F41D940) failed due to the following error: 8007007e The specified module could not be found. (Exception from HRESULT: 0x8007007e)
App cant start. Any solutions? Thx

FrankyMI
Posts: 2
Joined: Fri Jun 23, 2023 10:11 am

Re: Error after update to 2.7 desktop app

Post by FrankyMI »

Answer from support:
The solution is pretty easy

so it shouldnt be possible to just update Live Score
usually an uninstall and installation of the new version is recommended

and this is what causes the troubles

if you uninstall Live Score and install the new version then it works
​this is somehow due to the change in NDI and some files.

And its work for program.

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